These days, most clients are expecting 24 hour support. Prompt support is a very key aspect of having a successful hosting business, so this is one of the first questions you should ask yourself before starting your company. Am I able to offer the support my clients will need?

It is important to hire employees for 24/7 technical support and at least 8 hours support on phone and chat. Alternatively you can also outsource to castling host if you looking to save huge amount of money in hiring the employees.
 

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